As a Customer Success Manager, you will be responsible for ensuring that our customers are satisfied with our products and services. You will be working with Sales team and Customer Support representatives to maintain strong relationships with our customers, troubleshoot any issues that arise, and identify opportunities for growth.
Roles and Responsibilities:
- Customer on boarding
- Build and maintain strong relationships with customers by providing excellent customer service.
- Conduct on-site visits with customers to assess their needs and identify any areas for improvement.
- Work with cross-functional teams, including sales and support, to ensure customer satisfaction.
- Conduct product demonstrations and training sessions for customers to ensure they are effectively using our products.
- Communicate regularly with customers to provide updates on new products and services.
- Monitor customer accounts to ensure they are renewing their contracts on time.
- Track customer satisfaction metrics and work to improve overall customer experience.
- Attend industry events and conferences to stay up-to-date on industry trends and build relationships with potential customers.
Qualifications & Other Skills:
- Bachelor’s degree in business, marketing, or related field.
- 3+ years of experience in customer success, account management, or related field.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong customer relationships.
- Experience with CRM software and other relevant tools.
- Willingness to travel to customer sites as needed.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to troubleshoot customer issues.
If you are a customer-focused individual with a passion for building strong relationships and helping customers succeed, we encourage you to apply for this exciting opportunity.